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The document is supplied on the expressed understanding that it is to be treated as confidential and that it may not be copied, used or disclosed to others, in whole or in part, for any purpose except as authorized in writing by Tracer Electrocom.

Tracer Electrocom has prepared this document in accordance with our understanding of requirements based on information provided in documents, meetings and discussions. Any performance or similar statistics represents our best estimates and actual performance of products and services may differ from those indicated in this document because of variations in products, operating environments and other factors beyond our control.

This document may contain product names and/or brand names that are trademarks or trade names of companies other than Tracer Electrocom.

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Services Portfolio

The Tracer Electrocom established in 1993 with primary business of user terminal (PC, Laptop, etc) selling and servicing. Within the same year the company embarked for Local Area Network (LAN) panning, designing implementing and servicing. Computer Training and Software Development added in the portfolio within next year of operation. Now Tracer Electrocom having below service portfolio.

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ICT Consulting

Tracer Electrocom has started the service of providing ICT consulting support as leading

player in this sector. Tracer has a number of consultant and strategic partnership with consulting companies to ensure best ROI for the customer.

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Communication Network Solution

Communication Network is the main thrust of the company. Tracer has expanded and

enhanced its technical division for providing integrated solution in the field of ICT sector. Tracer Electrocom has built a well trained communication network professional leaded by 5 certified engineers to support communication requirement of all customers. The team is well equipped and trained for providing all kinds of communication solution starts from IP, Frame Relay and ATM.  The team is experienced in cabling, establishing connectivity, customize configuration, systems administration in difficult scenario.

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Tracer Electrocom is one of the leading players in Satellite connectivity business using VSAT in Bangladesh. The company has developed certified professionals to install and support VSAT connectivity for tailored requirement. Engineers have given on hand field training by the Expert Engineers of Satellite and Teleport Operator.

Tracer Electrocom’s step forward have made a successful joint collaboration with ST Teleport Pte Ltd. Singapore, Satellite & Teleport Service Operator based in Singapore (Established  in  1994  to  serve  the  growing  broadcasting  and  telecommunications

markets in Singapore and Asia). With the support of STTP tracer is capable to provide a comprehensive range of satellite and value added services including satellite uplink/ downlink services, International gateway, regional VSAT, IP multicast, broadcast studios and Video production services. The company has obtained License from Bangladesh Telecom Regulatory Commission (BTRC). Tracer Electrocom now do have more than 12

VSAT circuits with national reputed ISP Company.

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Tracer  has  developed  a  strong  team  for  ICT  security  and  audit  by  certified  and experience professional. The team is capable to ensure implementation and auditing of ISO27001  standard  security.  The  team  also  plans  and  installs  Integrated  Security Solution (ISS)(eg: Walkthrough Metal Detector, Hand Held Metal Detector, CCTV, Access Control Device etc).

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Demand of client/customer seems to appear in the market about IBM compatible clone

PCs stimulated the Company undertaken the project of assembling PCs in house in 1994 and  started  assemble  IBM  compatible  clone  PCs  and  marketing  clone  PCs  giving warranty assurance and promising continually deliver quality service after sales. Tracer has developed a team of 7 professionals engineers dedicated for assembling and testing PCs. More than 5000 user terminal has been assembled and tested by Tracer Electrocom which is being used by various customer in Bangladesh.

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Tracer Electrocom has strength to develop tailored made software for any custom need (including integration with the hardware from renowned vendors). The team has experience  of  implementing  mid  range  ERP  and  CRM  including  integration, customization and configuration of major ECM solutions from leading vendors.

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Customer Service

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Guarantee & Warranty: Tracer ensures the warranty declared by the Manufacturer of all products delivered to the customer/clients. These are either replacement and/or repair. We declared and ensure warranty of PCs including all spare for 1 year. We give warranty for 1 year all of sold equipment by us. We also provide supplier warranty for all kinds of supplied equipment/ product/devices; and client can purchase the warranty after expire of warranty of manufacturer and supplier. Instant back up service is to be purchased by the client.

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Ensuring Support Service Warranty: Tracer has been rendering our support service for the valued client/customer since our company established. Response to the client instantly and attend with 3 hours in Dhaka and 12 hours outside Dhaka. Instant backs up service within reach time.

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