Welcome To Tracer
Tracer Electrocom is an Information and Communication Technology Service Provider based in Dhaka, Bangladesh. Tracer Electrocom incorporated in 1993 to serve the growing Information & Communication markets in Bangladesh. Throughout this journey Tracer a full range of IT and Communication Solutions provider starts from planning, designing, implementation project management, testing.
Tracer’s overall business philosophy is based on long term relationship model. Tracer believes in business return from long term ultimate customer experience. The company always focused in growing the business along with the growth of the customer. The customer comfort has been assured by after sales service and support by a trained group of resources.
Tracer Electrocom has maintained the strength as preferred ICT solution provider by maintaining good internal resource team, on demand resource team, customer service, management, strategic partnership with local and foreign expert companies.
Who Is Tracer
Tracer Electrocom has started the service of providing ICT consulting support as leading
player in this sector. Tracer has a number of consultant and strategic partnership with consulting companies to ensure best ROI for the customer.
Communication Network is the main thrust of the company. Tracer has expanded and
enhanced its technical division for providing integrated solution in the field of ICT sector. Tracer Electrocom has built a well trained communication network professional leaded by 5 certified engineers to support communication requirement of all customers. The team is well equipped and trained for providing all kinds of communication solution starts from IP, Frame Relay and ATM. The team is experienced in cabling, establishing connectivity, customize configuration, systems administration in difficult scenario.
Tracer Electrocom is one of the leading players in Satellite connectivity business using VSAT in Bangladesh. The company has developed certified professionals to install and support VSAT connectivity for tailored requirement. Engineers have given on hand field training by the Expert Engineers of Satellite and Teleport Operator.
Tracer Electrocom’s step forward have made a successful joint collaboration with ST Teleport Pte Ltd. Singapore, Satellite & Teleport Service Operator based in Singapore (Established in 1994 to serve the growing broadcasting and telecommunications
markets in Singapore and Asia). With the support of STTP tracer is capable to provide a comprehensive range of satellite and value added services including satellite uplink/ downlink services, International gateway, regional VSAT, IP multicast, broadcast studios and Video production services. The company has obtained License from Bangladesh Telecom Regulatory Commission (BTRC). Tracer Electrocom now do have more than 12
VSAT circuits with national reputed ISP Company.
Tracer has developed a strong team for ICT security and audit by certified and experience professional. The team is capable to ensure implementation and auditing of ISO27001 standard security. The team also plans and installs Integrated Security Solution (ISS)(eg: Walkthrough Metal Detector, Hand Held Metal Detector, CCTV, Access Control Device etc).
Demand of client/customer seems to appear in the market about IBM compatible clone
PCs stimulated the Company undertaken the project of assembling PCs in house in 1994 and started assemble IBM compatible clone PCs and marketing clone PCs giving warranty assurance and promising continually deliver quality service after sales. Tracer has developed a team of 7 professionals engineers dedicated for assembling and testing PCs. More than 5000 user terminal has been assembled and tested by Tracer Electrocom which is being used by various customer in Bangladesh.
Tracer Electrocom has strength to develop tailored made software for any custom need (including integration with the hardware from renowned vendors). The team has experience of implementing mid range ERP and CRM including integration, customization and configuration of major ECM solutions from leading vendors.
Tracer takes customer service as the primary key of ultimate customer experience. The
company has set up 24/7 customer service center for supporting all customer.